Shipping & Return Policy

Shipping Policy

We are committed to delivering your METÉ products as quickly and efficiently as possible. Below are the details of our shipping options:

Shipping Option	Cost	Delivery Time	Conditions
Express Delivery in Dubai	20 AED	60 to 120 minutes	Available within Dubai
Next Day Delivery Across the UAE	7.5 AED	Next day for orders placed before 4 PM	Available across the UAE
Free Next Day Delivery	Free	Next day for orders placed before 4 PM	Orders above 88 AED within the UAE
International Shipping	100 AED	1-3 working days (depending on location)	Available worldwide; processed immediately

At METÉ, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Eligibility for Returns:

Items must be unused, unopened, and in the same condition that you received them.
Returns must be initiated within 14 days of receiving your order.
Proof of purchase is required.
International shipments will not be refunded.

How to Initiate a Return:

To start a return, contact our customer support team at orders@mete.ae with your order number and reason for return. We will guide you through the process.

Scheduling a Return:

You may schedule a pickup for your return at your convenience. A 40 AED fee will apply for this service.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be provided in the form of store credits to be used on future purchases.

Shipping Costs for Returns:

The customer is responsible for return shipping costs unless the item was damaged or incorrect.
Original shipping charges are non-refundable.

If you have any questions, feel free to reach out to our support team.